Following a fix implemented by our network provider, we have seen a significant improvement in service and connectivity is recovering.
Devices that were previously impacted should now begin returning to normal operation, although some may take a little longer to fully recover.
We will continue to monitor this with them throughout the day.
Posted Sep 30, 2026 - 08:16 BST
Identified
Our network provider has reported that they are still experiencing issues affecting data connectivity on some SIMs.
Devices may continue to experience issues establishing data sessions and reaching our servers.
Posted Sep 29, 2026 - 18:22 BST
Investigating
We've been made aware of a network issue affecting the mobile provider used for our telematics devices. As a result, some devices may not currently be able to report in as normal.
Devices will keep collecting data as normal, and once the network issue is resolved they'll send through everything to us. No data should be lost, but there may be a delay in that data reaching the portal.
Our network provider is currently working to resolve this as a matter of urgency, and we will update this notice once we hear more information.